1. Our Commitment & The Nature of Our Services
At DIMRAJ Technologies, we specialize in providing high-value, professional services in Digital Marketing, Web/App Development, IT & Cloud Solutions, and Business Consulting. Unlike tangible products, our services involve the application of time, expertise, and intellectual property. Our work begins immediately upon the initiation of a project, including research, strategic planning, and the allocation of dedicated resources. Consequently, our refund policy is designed to reflect the nature of these professional services.
2. Refund Eligibility & Conditions
Due to the custom and labor-intensive nature of our work, refunds are not automatically granted. We offer refunds only under specific, clearly defined circumstances.
A. Circumstances Where a Refund May Be Granted:
- Non-Delivery of Service: A full or partial refund may be issued if we fail to deliver the services as explicitly outlined in your Statement of Work (SOW), and this failure is not due to any client-side delays or lack of cooperation.
- Service Cancellation by DIMRAJ: If we are forced to cancel your project before its commencement due to unforeseen circumstances on our end, you are entitled to a full refund of any advance payments made.
B. Circumstances Where a Refund Will NOT Be Granted:
- Change of Mind: We do not offer refunds if you change your mind about the project or decide to cancel after work has already been performed.
- Client-Side Delays or Lack of Cooperation: No refunds will be provided for project delays caused by a lack of client cooperation, late provision of required content or information, or delayed feedback and approvals. Our service is a collaboration, and timely input from you is critical.
- Service Termination Due to Client Breach: If the project is terminated because of a material breach of our Terms and Conditions on your part, we reserve the right to retain all payments made.
- Third-Party Costs: Any costs incurred for third-party services, such as software licenses, stock photography, domain registrations, SSL certificates, or advertising spend, are non-refundable.
3. The Refund Process
To request a refund, please follow these formal steps:
- Formal Written Request: Send a formal refund request to
[Your Email Here]within 10 business days of a service-related issue. - Provide Comprehensive Details: Your request must include your project name, the date the service was paid for, a detailed, itemized explanation of the issue, and specific evidence showing that we failed to deliver as per the SOW.
- Internal Review & Resolution: We will conduct a thorough internal review of your request. This may involve a discussion with the project manager and a review of the project timeline and deliverables. We will contact you within a reasonable timeframe (typically 5-10 business days) to discuss a resolution.
- Refund Amount Calculation: If a refund is approved, the amount will be calculated based on the work completed. For project-based services, the refund will be an equitable amount determined by the percentage of the project that has not been completed. We will deduct any costs incurred for work already performed from the final refund amount.
4. Dispute Resolution & Governing Law
Any disputes or claims regarding our services or this policy will be governed by the laws of India. Any legal action shall be subject to the exclusive jurisdiction of the courts in Delhi, India, in accordance with our Terms and Conditions. This ensures that all legal matters are handled in our home jurisdiction.
5. Contact Us
For any questions regarding this policy, please contact us at:
DIMRAJ Technologies
Email ID: dimrajtechnologies@gmail.com
Phone: +91 98998 59299, +91 95609 80298
Address: 2958, Second Floor, Arya Pura, Roshan Ara Road, Delhi – 110007, India
